Payment & Security
Clear information about available payment methods, transaction authorization, checkout security, order totals and payment support when shopping at orvylan.com.
Payment information without unnecessary complexity.
Orvylan™ is designed around clearer everyday work, and we apply the same approach to payment and checkout information.
Payment Methods
Available payment methods are displayed during checkout.
The options available to you may vary depending on your location, selected currency, device, order details and the payment services available when the order is placed.
Please review the payment methods presented on the checkout page before completing your purchase.
Payment Authorization & Verification
Transactions may be subject to payment authorization, identity verification and fraud-prevention review.
Your bank, card issuer or payment provider may request additional verification, decline a transaction or place a temporary authorization hold as part of its own security process.
Protecting sensitive payment information matters.
Checkout transactions are processed through Shopify and applicable payment-provider systems using security measures designed to protect transaction information.
Checkout Security
Orvylan™ uses Shopify checkout and applicable payment services to process transactions.
Relevant security safeguards are used by those systems to help protect payment and transaction information.
Prices & Final Order Total
Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes, discounts and final order total.
Prices are shown in the currency displayed on the website or during checkout.
Please review the complete order summary before authorizing your payment.
Financial-Institution Charges
Your bank, card issuer or financial institution may apply foreign-exchange fees, international-transaction fees, currency-conversion charges or other financial-service fees.
These third-party charges are determined by the relevant financial institution and are not controlled or collected by Orvylan™.
Discount Codes & Promotions
Valid promotional or discount codes should be entered before checkout is completed.
Promotions may be subject to expiration dates, minimum-purchase requirements, customer eligibility conditions, product exclusions or usage limits.
Please confirm that the expected discount appears in your order summary before submitting payment.
Declined, Pending or Duplicate Charges
If a payment is declined, please confirm that your billing and payment information is correct. Your bank or payment provider may also be able to provide further information.
A pending amount appearing on your account may represent a temporary authorization rather than a completed charge.
If you believe the same Orvylan™ order has been charged more than once, contact customer support with your order number and relevant non-sensitive transaction information.
When contacting Orvylan™ customer support, please do not provide complete card numbers, security codes, PINs or online-banking passwords. Your order number and non-sensitive transaction details are normally sufficient for us to review a payment question.
Order Confirmation
After an order is successfully submitted, an order confirmation will normally be sent to the email address entered during checkout.
If you do not receive the confirmation, please check your spam or junk folder and confirm that the email address entered at checkout was correct.
Payment Questions
If you have a question about an Orvylan™ payment, charge or order, please contact our customer-support team.
Email: service@orvylan.com
Phone: +86 138 9728 8753
Customer Service Hours: 8:00 AM–10:00 PM
Time Zone: China Standard Time (UTC+8)
Business Information
Legal entity and customer-support information for purchases made through orvylan.com.