Order Processing

Orders are generally processed within 1–3 business days after successful payment and order verification. Processing time does not include carrier transit time, weekends or applicable public holidays.

Estimated Delivery

For most supported destinations, estimated transit time after dispatch is approximately 5–12 business days. These timeframes are estimates rather than guaranteed delivery dates and may vary based on destination, carrier capacity, customs procedures, local holidays, weather or other logistics circumstances.

Shipping Charges

Applicable shipping charges are displayed at checkout before payment is completed. If a free-shipping offer or threshold applies, the applicable offer will be displayed before the order is submitted.

Fulfillment & Dispatch Origin

Orders are processed by Shanghai Daoqing Technology Co., Ltd. and may be fulfilled from China through Orvylan™ or authorized logistics and fulfillment partners. The dispatch or consolidation location shown in tracking may therefore differ from our registered business address.

Tracking

Where tracking is available, shipment information will be provided after the parcel is dispatched and accepted into the carrier network. Tracking may require additional time to display its first scan.

Delivery Address

Customers are responsible for entering a complete and accurate shipping address. Contact service@orvylan.com immediately if an address correction is needed. Once fulfillment has begun, we cannot guarantee that address changes can be completed.

Delays

Carrier congestion, customs procedures, weather, transportation disruption, local delivery conditions or events outside our reasonable control may affect delivery. If tracking has not updated for an unusual period, please contact us so we can review the shipment.

Lost or Missing Packages

If a shipment appears lost in transit or tracking indicates delivery but the package cannot be located, contact us promptly. We will review available tracking information and, where appropriate, coordinate with the carrier and provide a suitable resolution based on the circumstances.

Damaged Packages

If your package arrives visibly damaged, retain the packaging and contact us with photographs of the parcel, shipping label and product. Confirmed product damage will be handled under our Return & Refund Policy.

Shipping Support

Orvylan™ / Shanghai Daoqing Technology Co., Ltd.
Email: service@orvylan.com
Phone: +86 138 9728 8753
Address: Room 201, Building 14, No. 655 Fengzhou Road, Jiading District, Shanghai, China