Frequently Asked Questions
Quick answers about our products, orders, delivery, returns and customer support.
What does Orvylan™ sell?
Orvylan™ specializes in office supplies and office equipment, including practical products for desk organization, document handling, labeling, printing support and everyday workplace use.
Who operates Orvylan™?
Orvylan™ is owned and operated by Shanghai Daoqing Technology Co., Ltd. The legal representative / owner is Lu Yi.
How long does order processing take?
Our standard processing period is generally 1–3 business days after payment and order verification. Processing time is separate from carrier transit time.
How long does delivery take?
Estimated delivery after dispatch is generally 5–12 business days for most destinations. Delivery estimates may vary by destination, carrier, customs processing and other logistics conditions.
How much does shipping cost?
Any applicable shipping charge is displayed before you complete checkout. When a free-shipping promotion applies, the applicable terms will also be shown before payment.
Will I receive tracking?
When tracking is available, tracking information is sent after your order has been dispatched and entered the carrier network.
Can I cancel my order?
Please email service@orvylan.com as soon as possible. We will attempt to cancel orders that have not entered fulfillment. Orders already shipped are handled under our Return & Refund Policy.
What is the return period?
Eligible products may be returned within 30 days after delivery. Items should generally be unused, in original condition and include original packaging and supplied accessories.
What if I receive a damaged or incorrect product?
Contact us promptly with your order number and photographs. For confirmed damaged, defective or incorrect items attributable to us, we will provide an appropriate replacement, refund or authorized return solution without charging the customer return shipping for our error.
When will I receive my refund?
After an approved return is received and inspected, approved refunds are issued to the original payment method. Processing is normally completed within 5–10 business days, although your bank or payment provider may require additional time.
How can I contact Orvylan™?
Email service@orvylan.com or call +86 138 9728 8753. Customer service hours are 8:00 AM–10:00 PM, China Standard Time (UTC+8).
What is your business address?
Room 201, Building 14, No. 655 Fengzhou Road, Jiading District, Shanghai, China.