Return Eligibility

To qualify for a standard change-of-mind return, an item should generally be unused, in substantially the same condition in which it was received, and include original packaging, accessories, manuals and other supplied components where applicable. Proof of purchase is required.

How to Start a Return

Before sending an item back, email service@orvylan.com with your order number, the item you wish to return and the reason for the request. Do not send an item back before receiving return authorization and instructions.

Return Address

Unless our support team provides a different authorized return location for your order, approved returns may be directed to:

Please obtain authorization before shipping. Unapproved parcels sent to an incorrect or unauthorized location may not be accepted.

Return Shipping Costs

For preference-based or change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise required by applicable law. Original shipping charges are normally non-refundable unless the return results from our error.

Damaged, Defective or Incorrect Items

If a product arrives damaged, materially defective or different from the item ordered, contact us promptly with your order number and clear photographs. Once confirmed, Orvylan™ will provide an appropriate remedy, such as replacement, refund or a prepaid/merchant-funded return solution. Customers will not be required to bear return shipping costs for confirmed errors attributable to us.

Non-Returnable Items

Items specifically marked final sale, custom or personalized products, and certain opened consumable products identified as non-returnable on the product page may not qualify for a preference-based return, except where applicable consumer law requires otherwise.

Exchanges

Where an exchange is available, contact customer support first. In some cases, the fastest process may be to return the eligible item and place a new order after the return has been approved.

Refunds

After the returned item is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method, normally within 5–10 business days. Your bank, card issuer or payment provider may require additional time before the credit appears.

Order Cancellation

Contact us as soon as possible if you wish to cancel an order. Orders that have not entered fulfillment may be eligible for cancellation. Once shipped, the order must be handled through this Return & Refund Policy.

Contact

Orvylan™ is operated by Shanghai Daoqing Technology Co., Ltd.
Email: service@orvylan.com · Phone: +86 138 9728 8753